What do you wish you’d invented?
The Apple service model, which ensures customers’ needs are understood and met, whilst making sure that the customer also feels valued and enjoys their experience.
What do you love about working here?
I love the fact that the whole Kinapse team works in an open and transparent way, both as a team and in collaboration with our clients. This is one of Kinapse key values that I feel helps facilitate our shared aim to provide high quality services and protect patient safety. I love the changing environment of working as a service provider, with the resulting management and academic challenge this brings, whilst being surrounded by colleagues who are prepared to meet this challenge and strive for better.
What has made you proud in your career?
It is only by having an experienced team who are passionate about delivering Pharmacovigilance that we can meet the stringent requirements in this area. I always feel most proud when I see members of the team develop their skills and successfully enable us to deliver the high level of quality which is so critical to patient safety.
Where were you before?
I joined the industry over 23 years ago, after completing a degree in Medicine at Bristol University, UK and two years as a Doctor in General Medicine, Vascular and Endocrinology. Following my initial industry role as Clinical Trial Project Manager at SmithKline Beecham, I joined Servier as a Medical Project Manager, responsible for UK drug safety and regulatory clinical trial submissions. For the last 15 years, I have worked in several global CROs, in the role of Director and now Vice President to obtain a detailed insight and experience across both Clinical Safety and post-marketing Pharmacovigilance.
My primary areas of focus, developed through my time with these companies, are to ensure high quality service provision, to protect patient safety and to maintain continuous inspection readiness.
What’s your favourite book?
Conversation in the Cathedral by Mario Vargas Llosa.
Why did you choose to work in the life sciences industry?
I commenced a career in Medicine but for as long as I could remember, I had wanted to be a Business Manager (at least, aged seven, I definitely wanted a briefcase). I pursued this aim by embarking on a career in industry and loved the fact that, through my role Pharmacovigilance, I could utilise both my medical background to protect patient safety and also develop my business management skills – I never looked back!